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#Sun life customer service free

If your dentist does not submit the claim electronically on your behalf you can submit your claim electronically through the PDSP Member Services website and click on the “Submit a Claim” button. Your dentist can submit your claim electronically to Sun Life.

view and elect for paperless PDSP Communiqués with email notification.

determine eligibility for the next oral exam.

view the status of claims and print details of past claims.

#Sun life customer service download

download and print personalized claim forms.sign up for direct deposit and paperless Explanation of Benefits (i.e.You can access your personal Pensioners’ Dental Services Plan (PDSP) account online through the PDSP Member Services website. In the National Capital Region: 61 Online You can contact the Sun Life Call Centre open Monday to Friday, 6:30am to 8:00 pm Eastern Standard Time. PSHCP members may also visit the PSHCP Administration Authority website for information on their Plan. If you do not agree with how your PSHCP claim was processed, you can submit an appeal to the PSHCP Administration Authority by mail. If you have Comprehensive coverage under the PSHCP, for assistance and claim submission, contact Allianz Global Assistance.

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Toll free for travel-related emergencies only: Canada and USA 1-80Ĭollect calls from all Other Countries: 51 Comprehensive Coverage

They are open 24 hours a day/ 7 days a week. If you experience an emergency while travelling and require assistance, contact Alliance Global Assistance. In addition, when submitting vision care benefits and paramedical services, you should be doing so online through the Sun Life Member Services website or the my Sun Life Mobile application (app).įor other types of eligible health care expenses a completed PSHCP Claim Form ( PDF, 614 KB) can be mailed to Sun Life at the address below. When purchasing eligible prescription drugs and certain medical supplies at the pharmacy, you should present your PSHCP benefit card.

activate the Touch ID sign-in feature to log in securely.

add your PSHCP benefit card to your Apple Wallet (not available on Android).

provide supporting documentation requested by Sun Life, such as physician referrals and questionnaires for a claim without having to send documents by mail.

submit photos of receipts for more complex medical expenses, such as treatments lasting more than one hour, lab tests, equipment, and medical supplies.

#Sun life customer service update

sign up for direct deposit or update your banking information currently on file for quick reimbursement of your benefits claims.

complete and update your Positive Enrolment information.

submit coordination of benefits claims between two Sun Life plans or submit the remaining balance of a claim already processed through another insurer.

access your PSHCP benefit card any time and print copies for your dependants.

review your drug claim history, drug coverage, and explore potential alternative drugs in real time to discuss with your health practitioner.

locate health practitioners using the “provider search” feature.

find out what is covered under the Plan quickly and conveniently.

track claims that are being processed and view your completed claims.

In addition to electronic claims submissions, for plan members residing in Canada, the following features will be available on the Sun Life Member Services website and through the my Sun Life Mobile app: Register at Sun Life Plan Member Services.

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The app can be downloaded for free from the App Store and Google Play.Īn access ID and password are required.

#Sun life customer service android

You can access your personal Public Service Health Care Plan (PSHCP) account online through the Sun Life Member Services website or the my Sun Life Mobile app available on Apple and Android devices. In the National Capital Region: 61 Online and mobile app Toll free anywhere in North America: 1-88 You can contact the Sun Life Call Centre open Monday to Friday, 6:30 am to 8:00 pm Eastern Standard Time. Public Service Health Care Plan Telephone

The Pensioners’ Dental Services Plan (PDSP).

The Public Service Health Care Plan (PSHCP).

Each Plan is completely separate and has different contact information, even though they are administered by the same company. Sun Life is the administrator of the Public Service Health Care Plan (PSHCP), Pensioners’ Dental Services Plan (PDSP) and the public service Disability Insurance (DI) Plan.